Procurement & Licensing Policy

1. Digital Assets & Regulatory Framework

Software platforms engineered by TALIX TECH (Boumerdes, Algeria) constitute intangible digital goods provided with comprehensive uncompiled source code, database architectures, deployment configurations, and technical documentation.

Under Algerian Law No. 18-05 of May 10, 2018 on Electronic Commerce governing electronic contracts and digital services (specifically Articles 19 and 20), digital software licenses and bespoke engineering engagements are deemed executed upon transmission of the digital assets or upon the formal launch of customized services approved by the client.

2. 30-Day Technical Warranty

TALIX TECH is committed to technical rigor. Every software platform acquisition includes a comprehensive Thirty (30) Day Corrective Warranty starting from the handoff date:

• Defect Rectification: Any reproducible blocking defect or feature divergence from documented technical specifications will be patched free of charge by our engineering team.
• Deployment Assistance: Guidance and configuration verification for your server topology and container environment during initial setup.

3. Commercial Credit & Refund Eligibility

Due to the irreversible delivery of complete uncompiled source code, refunds cannot be granted for subjective change of mind. A commercial credit or bank wire refund in Algerian Dinars (DZD) will only be reviewed in the following circumstances:

• Unresolved Critical Defect: A proven, reproducible defect preventing core software execution on an infrastructure that fully satisfies technical specifications, which our engineering team cannot resolve within ten (10) business days of formal notice.
• Mutual Termination Prior to Delivery: Contractual agreement reached in writing prior to transmitting source code packages or initiating consulting service hours.
• Duplicate Wire Settlement: Accidental duplicate bank wire transactions verified by bank reconciliation.

4. Exclusions from Warranty & Refunds

Warranty support and refunds are not applicable under the following conditions:

• Modifications, refactoring, or third-party code tampering carried out after delivery.
• Server environments failing to satisfy the documented minimum operating requirements (PHP version, memory limits, database engines).
• Infrastructure breaches, security incidents, or configuration faults occurring on client hosting environments.
• Delivered consulting advisory hours (IT, marketing, e-commerce, networking, UI/UX design) or executed custom software milestones.

5. Technical Inquiry Procedure

To submit a technical ticket or inquire about a license:

1. Send an inquiry to contact@talix-tech.com citing your order reference and product name.
2. Attach server error logs, operating environment parameters, and steps to reproduce.
3. Our engineering department responds within 24 to 48 business hours with diagnostic guidance and resolution protocols.